Pedro Nascimento de Lima
, PhD
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Research on
Small And Medium Enterprises
3 publications tagged with "Small And Medium Enterprises"
Inducing Brazilian manufacturing SMEs productivity with Lean tools
International Journal of Productivity and Performance Management
•
2019
Industrial Engineering
Operations Management
Process Improvement
Do Socioeconomic Contextual Factors Influence SMEs Service Quality? A cross-sector and cross-city SERVPERF analysis
International Journal of Business Performance Management
•
2019
Service Quality
Operations Management
O que Melhora a Operação do Serviço de uma Pequena Empresa? Ferramentas para a Melhoria de Operações de Serviço e aplicação em seis empresas de São Leopoldo - RS no contexto do Projeto Negócio a Negócio Etapa 3
XXXV - Encontro Nacional de Engenharia de Produção - ENEGEP
•
2015
Service Quality
Process Improvement