Pedro Nascimento de Lima, PhD

Researcher at RAND Corporation and Professor at RAND School of Public Policy

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Research on customer satisfaction

1 publication tagged with "customer satisfaction"

Do Socioeconomic Contextual Factors Influence SMEs Service Quality? A cross-sector and cross-city SERVPERF analysis
International Journal of Business Performance Management • 2019
service quality small and medium enterprises socioeconomic factors SERVPERF business performance +1 more